We’re right here to support users within these moments

We’re right here to support users within these moments

Virgin Currency knows that peoples’ things changes; you’ll be able to feel financial difficulties due to unemployment, injury, infection, a natural disaster, or other unanticipated impact on your children income and you may/or expenditures.

If you find yourself concerned about your financial position and you can believe that you are stressed otherwise get be unable to meet your financial commitments, we possibly may manage to help you.

How do we let?

Whether your financial factors provides altered and you are clearly unable to shell out your bank account(s), you could consult direction from the completing our very own On the web Difficulty Application. Please always get access to the brand new mobile matter you have got joined around. A password would-be taken to establish the label one which just is proceed with the app.

Delight have information regarding your income, costs and you can possessions on hand one which just commence the program. When you begin filling in your information, just be sure to finish the application because you will feel incapable of help save and you can go back to the proper execution on an after stage.

If you cannot supply the net Adversity Application form, you could incorporate by the downloading a copy of the PDF Adversity Form and you will chatting with to all of us at the otherwise post to all of us on PO Container 3453 Questionnaire NSW 2001.

  • Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing license 238098 is the credit vendor and you will issuer out of the brand new Virgin Currency Bank card. For many who keep almost every other Citigroup Handmade cards, Ready Borrowing from the bank, Unsecured loan unit (s) as well as lover affairs your request financial hardship recommendations might be put on all your valuable membership.
  • Whenever we have obtained their accomplished application, one of the representatives often contact you to talk about your situation https://samedaycashloans.org/installment-loans-ct/ and alternatives that can easily be offered to aid you.
  • You are not needed to give support documents during the time your complete the application. We shall show whenever we wanted support data files, examples include although not simply for Bank Comments, proof money and you will/or medical certificate.
  • If you’ve been or are nevertheless purchasing insurance rates into the Mastercard membership(s) you are permitted claim on insurance carrier. Your bank account statement often mean title of insurance carrier your need to contact. Plans won’t prevent you against making an application for pecuniary hardship guidance for folks who however need it.
  • Ever since we located their request that you require monetary adversity direction and you may within the techniques for instance the day you’re on an approved program, your own installment records might be reported given that ‘blank’ for the borrowing bureaus. That is basic routine whenever reporting getting users feeling pecuniary hardship.
  • The card / membership may be frozen from the time i discover the application to own adversity guidelines, of course accepted, in the whole months you’re on monetaray hardship. Power to transact post your financial Difficulty advice depends on your card or membership updates.

Already used?

Once we located the job, all of our Monetaray hardship Team will determine the application to determine eligibility and possibilities, and will get in touch with one talk about the second steps.

During this period, in the event the facts alter or you want to mention your application you can contact our very own Monetaray hardship Class to the 1800 255 304 away from 9am-9pm, Tuesday – Saturday (Questionnaire time) but public holidays.

Help Records

You are not expected to promote supporting data files at the time you submit the job. We’re going to inform you when we require supporting data files.

Contact us

If you prefer further information precisely how we could possibly become capable work with you whenever you are experience economic difficulty inside fulfilling your own requirements, or will love advice about finishing an application, excite contact us with the 1800 255 304 Friday in order to Friday of 9am so you’re able to 9pm AEST, leaving out public vacations.

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